COVID Patient Scripts and Talking Points for Your Front Desk Team
by Kristi Simone
Posted on May 06, 2020 at 15:27 PM
As part of your post-COVID-19 re-opening process, it is important that every person on your team communicates the same message to patients. Create your practice policies and protocols, outline messages to communicate for each protocol; then, script these messages so everyone speaks in the same “voice.” Affordable Care + Dental Membership Plans Talking Points We […]
Continue ReadingThe Importance of Online Reviews in the Consumer Decision-Making Process
by Brittanee Barton
Posted on June 30, 2017 at 13:55 PM
The Relevance of Online Reviews Online reviews for products and services dominate today’s internet. It is relatively difficult to find a well-known product or service that doesn’t have reviews. In fact, browsing through reviews has become a pre-purchase routine for most consumers. Through a recent study by BrightLocal, researchers found that only 10% of today’s […]
Continue ReadingCongress Backs Bill on Customer Rights for Online Reviews: What Does this Mean for your Business?
by Hanna Ellison
Posted on November 30, 2016 at 21:44 PM
Have you heard? Two days ago, Congress backed a bill on customer rights for online reviews. This bill will allow consumers to post negative reviews without legal repercussions. According to ABC News, “Supporters of the bipartisan bill say it is needed to ensure freedom of speech in a growing online economy. It was written in […]
Continue ReadingThe 4 Key Factors Google Uses to Rank Map Listings
by Jackie King
Posted on November 15, 2016 at 20:23 PM
More than 1 billion people use Google search. Aside from word-of-mouth, this is the primary source of obtaining information about new businesses around the world. Now that you know how important Google search is, how can you be found on local search? Google takes four key factors into consideration when ranking businesses on local search: […]
Continue ReadingThe Power of a Negative Review
by Hanna Ellison
Posted on September 01, 2016 at 17:59 PM
What’s the first thing you do when deciding to try a new restaurant, stay at a new hotel or find a new health care provider? For 88% of consumers, it’s check online reviews. As technology has grown, reviews have become an extremely influential source of information for consumers before buying a product or service. That […]
Continue ReadingHow Do You Ask For Reviews?
by Hanna Ellison
Posted on August 03, 2016 at 19:55 PM
Hopefully you know by now that reviews are extremely important to every business. Reviews are the internet version of word-of-mouth marketing nowadays. Consumers trust real people that have experienced your product more than what you say on your website. Most of your potential customers will look at reviews before contacting your business for an appointment. […]
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