24/7 Live Chat
Convert site visitors to patients while you sleep.
With 25% of web visits happening after business hours, and 17% on weekends, you and your team won’t always be available when a potential new patient reaches out. But with 24/7 Live Chat we’ll make sure they get their questions answered and collect their contact information so you can follow-up when you’re back in the office.
We utilize website chat as part of your overall patient communication and acquisition strategy.
First we make sure our live chat agents, or chatters, have the information site visitors are looking for. We create a HIPAA-compliant dashboard with a sheet of 30 questions for you to answer about your practice. All your chatters will have access to this information to ensure accurate, consistent messaging.
Execute & Manage
Live agents will manage your chat program 24/7/365. Using the info you’ve provided, they answer people’s questions, and, once the chat is over, send a copy of the transcript to your office as a lead you can follow up on. If the chat occurs during business hours and the individual would like to schedule an appointment or ask more questions, our chatter will connect them directly to your office. Plus, whenever you have new information—like additional service, a change of business hours, or a promotion—we update your dashboard so chatters are always up to date.
In addition to receiving the leads via chat transcripts, you have login credentials for the chat dashboard. At any time you can look into the conversations that happen on your website. Our team is taking a closer look too, tracking and analyzing the chats, leads, and conversions.
Want to chat about live chat for your dental practice?
Questions about Live Chat?
When your office is closed, patients are still online and searching for a dentist. In today’s society of “immediate gratification”, it’s crucial to have tools and resources that allow a website visitor to communicate with consumers on their terms and time. And when your office is closed, patients are still online and searching for a dentist so it’s another opportunity to capture important information and answer questions to help convert a patient to an appointment.
Your chat program evolves as you add new services, promotions, or messages that are important to your patients. We update your 30-question answers or add new information as needed to ensure chat agents are responding with the correct answers and steps for your practice.
Your WM team tracks and analyzes the chats, leads and conversions for you! You’re also given login credentials to the chat dashboard that will detail all of the conversions and leads that have taken place on your website. We review the analytics with you as part of our monthly or quarterly discussions and we can’t forget the best part–we work together to assess a specific value to each lead so we can repeat what’s working!