Category: Front Desk Training

Why Should I Track and Listen to my Dental Practice Phone Calls?

Front Desk Training, SEO / By Whiteboard Marketing

While the popularity of online scheduling is rising among dental patients, front desk calls are still highly popular when it comes to booking appointments. The difference between a patient choosing your practice over a competitor comes down to your Front Desk staff “closing the sale” with helpful, accurate information. Here’s where call tracking and recording

Why You Should Listen to Your Recorded Phone Calls

Your front desk is the front line and ground zero of your patient experience. Essentially, the front desk is where the new patient conversion is won or lost. At Whiteboard Marketing, we manage and monitor phone call tracking for the majority of our dental clients. So, we have a lot of opportunities to listen