In today’s digital age, customer service has become a lost art. Many businesses, including dental practices, have experienced a lack of communication, unclear pricing, and slow website updates from their marketing partners. This is a frustrating experience for dental practices who are looking to improve their online presence and attract new patients. Whiteboard Marketing, a digital marketing agency, understands the importance of customer service in the relationship between a marketing agency and a dental practice. In this blog, we will discuss why customer service is important and how Whiteboard Marketing provides exceptional customer service to our clients.

Why is customer service important?

Customer service is the backbone of any successful business relationship. It is the foundation upon which trust and loyalty are built. In the digital marketing industry, customer service is especially important as it can often make or break a client’s experience. Poor customer service can lead to frustration, misunderstandings, and a breakdown in communication. On the other hand, exceptional customer service can build trust, foster long-term relationships, and lead to increased business success.

In the case of dental practices, customer service is crucial in building and maintaining a strong online presence. Dental practices need to have a website that accurately reflects their brand, services, and values. They also need to have clear pricing and timely updates to ensure that their website remains up-to-date and relevant to potential patients. Without good customer service from their marketing agency, dental practices may experience a lack of communication, unclear pricing, and slow website updates, which can negatively impact their online presence and hinder their ability to attract new patients.

How does Whiteboard Marketing provide exceptional customer service?

At Whiteboard Marketing, we understand the importance of customer service in the relationship between a marketing agency and a dental practice. We pride ourselves on providing exceptional customer service to all of our clients. Here are a few ways in which we go above and beyond for our dental practice clients:

Clear communication: We believe that clear communication is the key to a successful business relationship. That’s why we assign each client a dedicated account manager who serves as their main point of contact. Our account managers are available to answer any questions or concerns that our clients may have and provide regular updates on the progress of their marketing campaigns.

Transparent pricing: We believe in being transparent about our pricing so that our clients always know what they are paying for. We provide detailed pricing breakdowns for all of our services and work with our clients to create custom marketing packages that fit their specific needs and budget.

Timely updates: We understand that website updates need to be made in a timely manner to ensure that our client’s websites remain up-to-date and relevant. That’s why we provide a turnaround time of 24-48 hours for all website updates. If for any reason we are unable to meet this timeframe, we communicate the reason and provide an updated timeframe.

Personalized service: We believe that each of our clients is unique and deserves personalized attention. That’s why we take the time to get to know our clients, their businesses, and their goals. We work with our clients to create customized marketing strategies that fit their specific needs and help them achieve their business goals.

Ongoing support: We believe that customer service doesn’t end once a marketing campaign is launched. That’s why we provide ongoing support to our clients to ensure that their marketing strategies are working effectively and delivering results. We regularly review and analyze our clients’ campaigns to make sure they are performing well and make adjustments as needed.

Conclusion

In conclusion, customer service is crucial in the relationship between a digital marketing agency and a dental practice. It is the foundation upon which trust and loyalty are built. At Whiteboard Marketing, we understand the importance of customer service and strive to provide exceptional service to all of our clients.