What is Google Messaging

What is Google Messaging and How Do I Use It?

Google also recently introduced a new feature called Google Messaging. Google Messaging allows you to chat directly with customers who find your business listing on Google Search.

Google says, “Responding to customers can help you answer their questions, tell your business’s story, and attract more people to your location.”

Where does Google Messaging show up during search?

Google Messaging shows up on your Google My Business and Map Listing right between the click-to-call and directions buttons:

How does Google Messaging Work?

When a customer sends a message from the Google Message button, that message goes directly to a cell phone number that is added to the back end of your Google My Business page.  Then, you can respond directly to that person.

See how it looks from the customer and Google Allo sides:

Customer View

Business View

How fast should I respond to Google Messages?

You should respond immediately to your Google Messages. Google is grading you on your speed of response and the quicker you are, the better Google will rate you.

How do I set-up Google Messages?

  1. Sign in to Google My Business and look for the “Chat” button on the left side of your Home menu.
  2. Add a phone number that can receive SMS messages and will be continuously available for responding to customers.
  3. Type in an automatic message so that when the customer texts you, he or she will know you received it and will respond.

To manage your company’s Google Messages, download an app called Google Allo.  As soon as someone sends you a Google Message, you will receive a notification from your Google Allo app.  Then, you can respond directly to that customer. 

How do I turn off Google Messages?

If you decide Google Messaging is not right for your business or that you cannot respond quickly, we recommend that you turn it off.

  1. Sign in to Google My Business.
  2. Find the “Chat” button in the Home menu.
  3. Click Opt out.
  4. Click Turn off.

Who can help me understand more about Google Messaging?

Whiteboard Marketing can!  Email us at info@whiteboard-mktg.com with any questions you have and we will get right back to you.

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3 days ago

Thank you again for all of the generous donations to The Brian Muha Memorial Foundation, Inc./The Run The Race Club! Sean and Rachel Muha, founder of Run the Race, were able to say hello with a "social distance" hug.

For more information on Run the Race, visit www.brianmuhafoundation.org.
... See MoreSee Less

Thank you again for all of the generous donations to The Brian Muha Memorial Foundation, Inc./The Run The Race Club! Sean and Rachel Muha, founder of Run the Race, were able to say hello with a social distance hug. For more information on Run the Race, visit www.brianmuhafoundation.org.Image attachmentImage attachment

7 days ago

#InThisTogether ... See MoreSee Less

#InThisTogether

7 days ago

Social distancing isn't always easy, but don't forget that you can still be social from a distance! Try forming a virtual book club with friends, or writing a thoughtful letter to a loved one. Comment some activities you've been doing to keep yourself busy. ... See MoreSee Less

Social distancing isnt always easy, but dont forget that you can still be social from a distance! Try forming a virtual book club with friends, or writing a thoughtful letter to a loved one. Comment some activities youve been doing to keep yourself busy.

1 week ago

A special thank you to Dr. Ellen Zwick of Logan Dental Care and Champaign Dental Group for the generous donation to The Brian Muha Memorial Foundation, Inc./The Run The Race Club! Your gift bags mean so much to those receiving them. ... See MoreSee Less

A special thank you to Dr. Ellen Zwick of Logan Dental Care and Champaign Dental Group for the generous donation to The Brian Muha Memorial Foundation, Inc./The Run The Race Club! Your gift bags mean so much to those receiving them.Image attachment

Comment on Facebook

Dr. Ellen Zwick is such a kind, caring person!!

1 week ago

Giving back to our community is important now more than ever, which is why our team has been busy putting together donations for The Brian Muha Memorial Foundation, Inc./The Run The Race Club. This is a foundation that offers enrichment opportunities for children and young people, and we encourage other locals to consider making your own donations.

Our "snack bags" include small treats and a thoughtful note, but feel free to add easy reading books for young readers, or even a few joke print outs. Donations can be dropped off directly at the center, located at 880 S. Wayne Ave. Email BrianMuhaFoundation@hotmail.com to ensure someone will be there to receive your donation! For more information on The Brian Muha Memorial Foundation, visit www.brianmuhafoundation.org
... See MoreSee Less

Giving back to our community is important now more than ever, which is why our team has been busy putting together donations for The Brian Muha Memorial Foundation, Inc./The Run The Race Club. This is a foundation that offers enrichment opportunities for children and young people, and we encourage other locals to consider making your own donations. Our snack bags include small treats and a thoughtful note, but feel free to add easy reading books for young readers, or even a few joke print outs. Donations can be dropped off directly at the center, located at 880 S. Wayne Ave. Email BrianMuhaFoundation@hotmail.com to ensure someone will be there to receive your donation! For more information on The Brian Muha Memorial Foundation, visit www.brianmuhafoundation.orgImage attachmentImage attachment

Comment on Facebook

I love this! Thank you - you all are generous, wonderful people and we love you. God bless you.

Yep!! WhiteBoard Marketing ....Awesome company!!

Simply AWESOME!!!!

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