Who’s Answering Your Office Phones During The COVID-19 Crisis?

Whether your practice is completely closed or available for emergency appointments only, it’s critical that you identify who is answering your phones during the COVID-19 crisis.

We absolutely know that you must continue to communicate with your patients and community during this time. How you do it is equally important as what you say.

  • Say “available for emergency services only,” instead of “closed”

If your practice is only open for emergencies, we recommend avoiding the word “CLOSED.” It could send the wrong message and turn away people that need your help. Instead, make it clear on your website and social channels that you are available but “only for emergency services.”

  • Do not use an answering machine to answer calls

If you have completely closed your office or are working with minimal staff, make sure you and/or staff members are still answering your business phone. If you’re not physically in the office, have your business number forwarded to a cell phone. This is a great opportunity to keep in direct contact with your patients to answer questions, reschedule non-emergency appointments, and be a calming presence for your community.

  • Continue talking with your clients even if you aren’t able to schedule appointments

While your office is temporarily unavailable to schedule regular treatment, answering your calls can provide an opportunity to schedule appointments for mid-April or later. Even if you have to push those appointments back at a later date, these are still valuable interactions with your patients and reassures them that you are still there for them.

To our Whiteboard Marketing clients: 
For many of our clients, we have already transferred your tracking numbers to a cell phone to help you stay connected to your patients, even if you are not in the office.

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1 hour ago

As dentists continue to navigate treating patients during the COVID-19 pandemic, it's important to explore all possibilities of patient communication and treatment options. Read our latest blog on teledentistry and if it's a good fit for your practice: ow.ly/9CC350z4QAk ... See MoreSee Less

As dentists continue to navigate treating patients during the COVID-19 pandemic, its important to explore all possibilities of patient communication and treatment options. Read our latest blog on teledentistry and if its a good fit for your practice: http://ow.ly/9CC350z4QAk

Comment on Facebook

Christy Halliday Wall; Ben Utterback

3 days ago

Thank you again for all of the generous donations to The Brian Muha Memorial Foundation, Inc./The Run The Race Club! Sean and Rachel Muha, founder of Run the Race, were able to say hello with a "social distance" hug.

For more information on Run the Race, visit www.brianmuhafoundation.org.
... See MoreSee Less

Thank you again for all of the generous donations to The Brian Muha Memorial Foundation, Inc./The Run The Race Club! Sean and Rachel Muha, founder of Run the Race, were able to say hello with a social distance hug. For more information on Run the Race, visit www.brianmuhafoundation.org.Image attachmentImage attachment

1 week ago

#InThisTogether ... See MoreSee Less

#InThisTogether

1 week ago

Social distancing isn't always easy, but don't forget that you can still be social from a distance! Try forming a virtual book club with friends, or writing a thoughtful letter to a loved one. Comment some activities you've been doing to keep yourself busy. ... See MoreSee Less

Social distancing isnt always easy, but dont forget that you can still be social from a distance! Try forming a virtual book club with friends, or writing a thoughtful letter to a loved one. Comment some activities youve been doing to keep yourself busy.

1 week ago

A special thank you to Dr. Ellen Zwick of Logan Dental Care and Champaign Dental Group for the generous donation to The Brian Muha Memorial Foundation, Inc./The Run The Race Club! Your gift bags mean so much to those receiving them. ... See MoreSee Less

A special thank you to Dr. Ellen Zwick of Logan Dental Care and Champaign Dental Group for the generous donation to The Brian Muha Memorial Foundation, Inc./The Run The Race Club! Your gift bags mean so much to those receiving them.Image attachment

Comment on Facebook

Dr. Ellen Zwick is such a kind, caring person!!

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